OFFICE MANAGER

My Client based in Redhill, is seeking a Cleaning company Office Manager.

Main Responsibilities

- Operation and administration of the Business Management System with absolute attention to detail.

- Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to Service Master, post and emails.

- Customer Service - answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.

- Sales - answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.

-Ensure teams are dispatched promptly at X am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.

-Record and balance customer payments each afternoon and prepare and deliver banking as required.

- Security - ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office empty.

- GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.

- Filing to be completed weekly or quicker.

- Ensure laundry is processed promptly.

- Stock and maintain all necessary equipment, products, and supplies.

- Abide by Health and Safety regulations at all times and maintain our Health & Safety records as required.

ALSO

Customer Management to include:

1. Scheduling the cleaning teams to ensure customer satisfaction Dealing promptly with complaints or breakages, Fulfil the customer quality check programme & loyalty programme, Ensuring customer requests for amendments to scheduling are dealt with promptly
2. -Save costs to the business by arranging team travel in an effective manner and checking return times with routing plans
3. Payroll – prepare the figures and any other required information monthly and process the payroll and all associated tasks inc P60s P45s P11d and quarterly payment report for HMRC
4. Assist with credit control for outstanding payments – checking BMS report, chasing customers and referring any significant issues to the business owner.
5. Purchasing - order stock and check it on delivery, order stationery and computer supplies as required.
6. Cover for owner during her absence including quoting for new business if required.
7. Oversee additional office staff and train as required to enable them to fulfil their role.

Must have

-Valid Basic DBS

-Full UK Driving Licence

If interested please apply below